Refund policy

Welcome to Cuporia. Your satisfaction is our highest priority. We are committed to providing premium drinkware and a worry-free shopping experience. If you are not completely satisfied with your purchase, we're here to help.

By placing an order on Cuporia.store, you agree to the terms outlined in this Return & Refund Policy.

30-Day Return Guarantee

We proudly offer a 30-day return and refund policy on eligible items.

You may request a return within 30 calendar days from the date your order is successfully delivered.

To qualify for a return, the item must:

  • Be unused or only minimally handled
  • Be in its original condition
  • Include all original packaging and accessories
  • Be free from intentional damage or misuse
  • Be accompanied by proof of purchase or order confirmation

Items returned without prior authorization may not be accepted.

Free Returns

At Cuporia, we believe shopping should be risk-free.

That's why we offer free returns worldwide for all eligible products within the 30-day return period.

If your return request is approved, we will provide instructions explaining how to complete the return process.

Please do not send products back before receiving confirmation from our support team.

Refund Eligibility

Refunds are available in the following situations:

  • You received a damaged item.
  • Your product arrived defective.
  • You received the wrong item.
  • Your package was lost during shipment.
  • The product significantly differs from its description.
  • You changed your mind within the 30-day return period and the item remains in eligible condition.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once used, including:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Products intentionally damaged after delivery
  • Items missing important components due to customer handling

These exceptions comply with applicable consumer protection regulations.

Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

If your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • Incorrect

Please contact us within 7 days after delivery.

To speed up the process, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the product and packaging

Our support team will evaluate the issue and provide an appropriate solution as quickly as possible.

Lost Packages

If tracking indicates unusual delays or your package appears lost, please contact us.

We will work directly with the shipping carrier to investigate the shipment.

If the package is officially confirmed lost, we will offer either:

  • A replacement shipment, or
  • A full refund

Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically begins within 2–5 business days.
  • Financial institutions may require additional processing time before the funds appear in your account.

Depending on your payment provider, refunds generally appear within 5–10 business days.

Exchanges

If you wish to exchange an item for another size, color, or model (when available), please contact us.

Exchanges are processed after return eligibility has been confirmed.

Availability depends on current inventory.

Order Cancellation

Orders may be canceled before they enter processing or shipment.

If your order has already shipped, cancellation is no longer possible, but you may request a return after delivery under our 30-day return policy.

Return Instructions

Before returning any product, please contact our customer support team.

We will provide:

  • Return authorization
  • Return instructions
  • Shipping guidance
  • Additional assistance if needed

Returns sent without authorization may experience delays in processing.

International Returns

As we serve customers worldwide, return procedures may vary slightly depending on your country.

Our support team will provide the appropriate instructions based on your location.

Contact Us

If you have questions regarding returns or refunds, please contact us.

Cuporia

Website: https://Cuporia.store

Email: support@Cuporia.store

Phone: (780) 413-7549

Address:
832 Bay St.
Toronto, ON M5S 1Z6
Canada

Our customer support team is committed to responding promptly and ensuring every issue is handled professionally and fairly.